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Frequently Asked Questions

Why choose us?

We are the cleaner choice. We can offer all Natural products with certified organic ingredients, which reduces chemicals on surfaces and in your air, keeping your family safe and healthy.  


What forms of payment do you accept?

 Cash, E-transfer  debit card Payment is due the day of the appointment.


Do I need to provide anything for the cleaning?

We provide all the equipment and supplies necessary for the cleaning. This includes vacuums, eco friendly cleaning supplies, mops, brooms, feather duster, micro fiber cloths, pads, terry cloth towels and a step stool (if needed)


Do I need to be there during the cleaning?

No, you do not need to be present,  please ensure the cleaner has a way of entry. 


Should I tip?

Tipping is completely optional but is greatly appreciated. 


What do I need to do to prep the house for the cleaner?

We ask (unless discussed prior) that you have all dishes done ahead of time so that the cleaner can get to your sink and around the kitchen. If you wish to have sheets changed please have a set on the bed for them. Picking up general clutter is also recommended as it enables your cleaner to quick and efficiently give your home a deep cleaning service in the shortest time possible.


What if I have pets?

We love animals–  If you have a friendly dog we will set up an introduction with your cleaner so that the dog is comfortable with us in your home, especially if you are not there. However, do not clean up pet accidents.


How am I protected?

We are fully licensed, bonded and insured. All of our cleaners undergo thorough background checks and rigorous training as well. In the event anything is accidentally damaged our comprehensive insurance policy will cover it. 


What if I am not happy with your service?

We guarantee our work. If for any reason you are not satisfied with the job we will gladly come back free of charge to make it right. We take a lot of pride in our cleanings and want nothing more than for you to get the cleaning you deserve.


What are my option times for scheduling a cleaning?

We are open Monday through Friday, 8:00-5:00pm. Morning cleanings start between 8:30am and 9:30am  Please note: We can guarantee morning start times but due to the nature of the business afternoon start times can vary by as much as 30 minutes.


Do you send the same cleaner to my house?

Yes, if you are a recurring customer, we make every attempt to keep an individual team member or cleaning crew assigned to your home. 


What if I wanted an additional service like my windows or refrigerator interior cleaned?

All additional services such as wiping walls, cleaning windows reachable by step stool, sweeping the patio/garage, cleaning the inside of the fridge or oven and any other request can be done for an extra fee if you send us an email prior to your appointment. We need to know ahead of time so we can adjust the scheduled time for our staff and bring any extra necessary equipment

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